{"id":15027,"date":"2024-12-17T18:08:40","date_gmt":"2024-12-17T18:08:40","guid":{"rendered":"https:\/\/domgrid.com\/?page_id=15027"},"modified":"2025-10-23T13:39:49","modified_gmt":"2025-10-23T13:39:49","slug":"sla","status":"publish","type":"page","link":"https:\/\/domgrid.com\/bg\/sla\/","title":{"rendered":"\u0421\u043f\u043e\u0440\u0430\u0437\u0443\u043c\u0435\u043d\u0438\u0435 \u0437\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f\u043d\u0435 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0438"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15027\" class=\"elementor elementor-15027\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1152e9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1152e9b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69416fc\" data-id=\"69416fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3932e48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3932e48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2a0d0ef\" data-id=\"2a0d0ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c041c9a elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"c041c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-69e61dcfb5156\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h1 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h1\"  > \u0421\u043f\u043e\u0440\u0430\u0437\u0443\u043c\u0435\u043d\u0438\u0435 \u0437\u0430 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f\u043d\u0435 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0438<\/h1>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c159da elementor-widget elementor-widget-ld_button\" data-id=\"3c159da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\tclass=\"elementor-button btn btn-naked btn-icon-block btn-no-label\" data-localscroll=\"1\" data-localscroll-options=\"{&quot;scrollBelowSection&quot;:true}\" href=\"#\"\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"lqd-icn-ess icon-ion-ios-arrow-down\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c1ad7e elementor-widget__width-initial elementor-absolute elementor-widget elementor-widget-ld_fancy_image\" data-id=\"0c1ad7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"ld_fancy_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"lqd-imggrp-single d-block pos-rel\">\n\t\t\t<div class=\"lqd-imggrp-img-container d-inline-flex pos-rel align-items-center justify-content-center\">\n\t\t\t\t\t\t\t\t<figure class=\"w-100 pos-rel\">\n\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1523\" height=\"1560\" src=\"https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1.png\" class=\"attachment-full size-full wp-image-11519\" alt=\"\" srcset=\"https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1.png 1523w, https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1-293x300.png 293w, https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1-1000x1024.png 1000w, https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1-1500x1536.png 1500w, https:\/\/domgrid.com\/wp-content\/uploads\/2024\/11\/blob-9@2x1-1-12x12.png 12w\" sizes=\"(max-width: 1523px) 100vw, 1523px\" itemprop=\"image\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-eac6b91 e-flex e-con-boxed e-con e-parent\" data-id=\"eac6b91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_bottom&quot;:&quot;waves&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M790.5,93.1c-59.3-5.3-116.8-18-192.6-50c-29.6-12.7-76.9-31-100.5-35.9c-23.6-4.9-52.6-7.8-75.5-5.3\tc-10.2,1.1-22.6,1.4-50.1,7.4c-27.2,6.3-58.2,16.6-79.4,24.7c-41.3,15.9-94.9,21.9-134,22.6C72,58.2,0,25.8,0,25.8V100h1000V65.3\tc0,0-51.5,19.4-106.2,25.7C839.5,97,814.1,95.2,790.5,93.1z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7eeac6 elementor-widget elementor-widget-text-editor\" data-id=\"d7eeac6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"brz-tp-lg-paragraph brz-css-wNB_C\" data-generated-css=\"brz-css-zmhfb\" data-uniq-id=\"cttzj\"><span class=\"brz-cp-color1\">\u0422\u043e\u0432\u0430 SLA \u0438\u0437\u043c\u0435\u043d\u044f \u0441\u043f\u043e\u0440\u0430\u0437\u0443\u043c\u0435\u043d\u0438\u0435\u0442\u043e \u043c\u0435\u0436\u0434\u0443 DomGrid \u0438 \u041a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438 \u0440\u0430\u0437\u0433\u043b\u0435\u0436\u0434\u0430 \u0433\u0430\u0440\u0430\u043d\u0446\u0438\u0438\u0442\u0435 \u0437\u0430 \u0432\u0440\u0435\u043c\u0435 \u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0430 \u0432\u044a\u0432 \u0432\u0440\u044a\u0437\u043a\u0430 \u0441 \u0423\u0441\u043b\u0443\u0433\u0438\u0442\u0435, \u043a\u043e\u0438\u0442\u043e \u0432\u0438 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f\u043c\u0435, \u0438 \u0432\u0430\u0448\u0438\u0442\u0435 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u0437\u0430 \u0437\u0430\u0449\u0438\u0442\u0430 \u043f\u0440\u0438 \u043d\u0435\u0438\u0437\u043f\u044a\u043b\u043d\u0435\u043d\u0438\u0435 \u043d\u0430 \u0442\u0435\u0437\u0438 \u0433\u0430\u0440\u0430\u043d\u0446\u0438\u0438. \u0421\u0440\u0435\u0434\u0441\u0442\u0432\u0430\u0442\u0430 \u0437\u0430 \u043f\u0440\u0430\u0432\u043d\u0430 \u0437\u0430\u0449\u0438\u0442\u0430, \u0441\u044a\u0434\u044a\u0440\u0436\u0430\u0449\u0438 \u0441\u0435 \u0432 \u0442\u043e\u0432\u0430 SLA, \u0441\u0430 \u0432\u0430\u0448\u0438\u0442\u0435 \u0435\u0434\u0438\u043d\u0441\u0442\u0432\u0435\u043d\u0438 \u0438 \u0438\u0437\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u043d\u0438 \u0441\u0440\u0435\u0434\u0441\u0442\u0432\u0430 \u0437\u0430 \u043f\u0440\u0430\u0432\u043d\u0430 \u0437\u0430\u0449\u0438\u0442\u0430 \u0437\u0430 \u0432\u0441\u0438\u0447\u043a\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0438, \u0440\u0430\u0437\u0433\u043b\u0435\u0434\u0430\u043d\u0438 \u0432 \u043d\u0435\u0433\u043e. \u041c\u043e\u0436\u0435\u043c \u0434\u0430 \u0430\u043a\u0442\u0443\u0430\u043b\u0438\u0437\u0438\u0440\u0430\u043c\u0435 \u0442\u043e\u0432\u0430 SLA \u043e\u0442 \u0432\u0440\u0435\u043c\u0435 \u043d\u0430 \u0432\u0440\u0435\u043c\u0435 \u043f\u043e \u043d\u0430\u0448\u0435 \u0443\u0441\u043c\u043e\u0442\u0440\u0435\u043d\u0438\u0435; \u0430\u043a\u0442\u0443\u0430\u043b\u043d\u0430\u0442\u0430 \u0432\u0435\u0440\u0441\u0438\u044f \u043c\u043e\u0436\u0435 \u0434\u0430 \u0431\u044a\u0434\u0435 \u043d\u0430\u043c\u0435\u0440\u0435\u043d\u0430 \u043d\u0430 \u0430\u0434\u0440\u0435\u0441 <\/span><a style=\"color: #3d7dca;\" href=\"https:\/\/domgrid.com\/bg\/legal\/sla\/\"><span class=\"brz-cp-color1\">https:\/\/domgrid.com\/legal\/sla\/<\/span><\/a><span class=\"brz-cp-color1\">.<\/span><\/p><ol><li class=\"brz-tp-lg-paragraph brz-css-l4gUi\" data-generated-css=\"brz-css-ekzvb\" data-uniq-id=\"pmiww\"><strong class=\"brz-cp-color1\">\u041d\u0410\u041b\u0418\u0427\u041d\u041e\u0421\u0422 \u041d\u0410 \u0423\u0421\u041b\u0423\u0413\u0410\u0422\u0410<\/strong><span class=\"brz-cp-color1\">\u00a0DomGrid \u0449\u0435 \u043f\u0440\u0435\u0434\u043e\u0441\u0442\u0430\u0432\u044f \u0423\u0441\u043b\u0443\u0433\u0438\u0442\u0435 \u0432 99,85% \u043e\u0442 \u0432\u0440\u0435\u043c\u0435\u0442\u043e, \u0441 \u0438\u0437\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043d\u0430 \u0432\u0441\u0435\u043a\u0438 \u043e\u043f\u0440\u0430\u0432\u0434\u0430\u043d \u043f\u0440\u0435\u0441\u0442\u043e\u0439. \u0412 \u0434\u0430\u0434\u0435\u043d \u043a\u0430\u043b\u0435\u043d\u0434\u0430\u0440\u0435\u043d \u043c\u0435\u0441\u0435\u0446 \u0438\u0437\u0447\u0438\u0441\u043b\u044f\u0432\u0430\u043c\u0435 \"\u041d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u0442\u0430 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0430\u0442\u0430\", \u043a\u0430\u043a\u0442\u043e \u0441\u043b\u0435\u0434\u0432\u0430: <\/span><em class=\"brz-cp-color1\">\u041d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0430\u0442\u0430 =(\u043e\u0431\u0449 \u0431\u0440\u043e\u0439 \u043c\u0438\u043d\u0443\u0442\u0438, \u0432 \u043a\u043e\u0438\u0442\u043e \u0443\u0441\u043b\u0443\u0433\u0438\u0442\u0435 \u0441\u0430 \u043d\u0430\u043b\u0438\u0447\u043d\u0438) x 100 \/ (\u043e\u0431\u0449 \u0431\u0440\u043e\u0439 \u043c\u0438\u043d\u0443\u0442\u0438 \u043f\u0440\u0435\u0437 \u043c\u0435\u0441\u0435\u0446\u0430) - (\u0438\u0437\u0432\u0438\u043d\u0435\u043d \u043f\u0440\u0435\u0441\u0442\u043e\u0439)<\/em><\/li><li class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-cFSd0\" data-generated-css=\"brz-css-dwkdh\" data-uniq-id=\"fscco\"><strong class=\"brz-cp-color1\">\u0418\u0417\u0412\u0418\u041d\u0415\u041d \u041f\u0420\u0415\u0421\u0422\u041e\u0419<\/strong><\/li><\/ol><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-bWq9_\" data-generated-css=\"brz-css-aizty\" data-uniq-id=\"gbzvb\"><span class=\"brz-cp-color1\">\"\u041e\u043f\u0440\u0430\u0432\u0434\u0430\u043d\u043e \u043f\u0440\u0435\u043a\u044a\u0441\u0432\u0430\u043d\u0435\" \u043e\u0437\u043d\u0430\u0447\u0430\u0432\u0430 \u0432\u0440\u0435\u043c\u0435\u0442\u043e, \u043f\u0440\u0435\u0437 \u043a\u043e\u0435\u0442\u043e \u0423\u0441\u043b\u0443\u0433\u0438\u0442\u0435 \u043d\u0435 \u0441\u0430 \u0434\u043e\u0441\u0442\u044a\u043f\u043d\u0438 \u043f\u043e\u0440\u0430\u0434\u0438:<\/span><\/p><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-wMooy\" data-generated-css=\"brz-css-lxhgs\" data-uniq-id=\"rscml\">a)<span class=\"brz-cp-color1\">\u041f\u043b\u0430\u043d\u043e\u0432\u0430 \u043f\u043e\u0434\u0434\u0440\u044a\u0436\u043a\u0430;<\/span><\/p><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-xVuZl\" data-generated-css=\"brz-css-uztaq\" data-uniq-id=\"welrk\">b)<span class=\"brz-cp-color1\">\u0410\u0432\u0430\u0440\u0438\u0439\u043d\u0430 \u043f\u043e\u0434\u0434\u0440\u044a\u0436\u043a\u0430;<\/span><\/p><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-rw2Nx\" data-generated-css=\"brz-css-dmpzv\" data-uniq-id=\"hofnt\">c)<span class=\"brz-cp-color1\">\u0411\u0435\u0442\u0430 \u0443\u0441\u043b\u0443\u0433\u0438;<\/span><\/p><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-ad8Oz\" data-generated-css=\"brz-css-upvyc\" data-uniq-id=\"qzykb\"><span class=\"brz-cp-color1\">\u0433)\u0441\u044a\u0431\u0438\u0442\u0438\u044f, \u0441\u0432\u044a\u0440\u0437\u0430\u043d\u0438 \u0441 \u043d\u0435\u043f\u0440\u0435\u043e\u0434\u043e\u043b\u0438\u043c\u0430 \u0441\u0438\u043b\u0430; \u0438<\/span><\/p><p class=\"brz-tp-lg-paragraph brz-bcp-color1 brz-css-fC0ZM\" data-generated-css=\"brz-css-blkog\" data-uniq-id=\"wtxxr\">e)<span class=\"brz-cp-color1\">\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f\u0442\u0430 \u0438\u043b\u0438 \u0431\u0435\u0437\u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f\u0442\u0430 \u043d\u0430 \u0412\u0430\u0441, \u0412\u0430\u0448\u0438\u0442\u0435 \u0423\u043f\u044a\u043b\u043d\u043e\u043c\u043e\u0449\u0435\u043d\u0438 \u043f\u043e\u0442\u0440\u0435\u0431\u0438\u0442\u0435\u043b\u0438 \u0438\u043b\u0438 \u043d\u0430 \u0442\u0440\u0435\u0442\u0430 \u0441\u0442\u0440\u0430\u043d\u0430, \u0434\u0435\u0439\u0441\u0442\u0432\u0430\u0449\u0430 \u043e\u0442 \u0412\u0430\u0448\u0435 \u0438\u043c\u0435 \u0438\u043b\u0438 \u043f\u043e \u0412\u0430\u0448\u0430 \u0437\u0430\u043f\u043e\u0432\u0435\u0434, \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u043d\u043e \u0432\u0441\u044f\u043a\u043e \u043d\u0435\u043e\u0442\u043e\u0440\u0438\u0437\u0438\u0440\u0430\u043d\u043e \u0438\u0437\u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0435 \u043d\u0430 \u0423\u0441\u043b\u0443\u0433\u0438\u0442\u0435, \u043d\u0430\u0440\u0443\u0448\u0430\u0432\u0430\u043d\u0435 \u043d\u0430 \u0421\u043f\u043e\u0440\u0430\u0437\u0443\u043c\u0435\u043d\u0438\u0435\u0442\u043e \u0438\u043b\u0438 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\u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u0437\u0430 \u0437\u0430\u0449\u0438\u0442\u0430 \u043d\u0430 \u0446\u0435\u043b\u043e\u0441\u0442\u0442\u0430, \u043d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u0442\u0430 \u0438\u043b\u0438 \u0441\u0438\u0433\u0443\u0440\u043d\u043e\u0441\u0442\u0442\u0430 \u043d\u0430 \u043e\u043d\u043b\u0430\u0439\u043d \u0441\u0438\u0441\u0442\u0435\u043c\u0438\u0442\u0435.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Service level agreement This SLA amends the Agreement between DomGrid and Customer and addresses the uptime guarantees in relation to the Services we provide to you and your remedies for our failure to meet such guarantees. The remedies contained in this SLA are your sole and exclusive remedies for any issues addressed herein. We may [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":15805,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15027","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/pages\/15027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/comments?post=15027"}],"version-history":[{"count":0,"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/pages\/15027\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/media\/15805"}],"wp:attachment":[{"href":"https:\/\/domgrid.com\/bg\/wp-json\/wp\/v2\/media?parent=15027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}